I hired All USA Moving and Storage for my move from Temecula CA to San Diego CA.
I advised them of how much stuff I have, total of boxes, pieces of furniture... Etc...
Rachel in their office quoted me 2 movers at $67.00 an hour. She advised that it would take approximately 3-6 hours. I budgeted for $500.00 thinking they would go high. I emailed her several days before the move requesting that she give me the bottom line. I specifically asked that she spell out in writing any additional charges that may occur.
Rachel faxed me the rates again advising that everything was covered but if I requested extra protection for my furniture it would be additional.
On the day of my move the movers showed up about 4.5 hours late. I called several times as I was concerned. The gentleman who answered assured me that everything was fine. The arrived a little after 4:30P. Two guys came in and both started running different directions speaking rapidly to each other in Russian. They kept telling me that there would be additional charges for different things like wrapping my TV, mattresses and sofa. I showed them the fax copy from Rachel advising that they provided free furniture pads and they told me it was incorrect. Suddenly my $500.00 move turned into a $1200.00 move.
They got their supervisor on the phone and he proceeded to yell at me. They said they were going to take my furniture and put it in storage until I came up with the money. The one mover who appeared to be the one in charge kept yelling at me and backing me into the wall. I finally grabbed my phone and started to dial 911 and told them I was calling the police. They left after that.
It left me in a horrible position. I am recovering from cancer and unable to do alot of lifting yet. I was stuck alone to do this and was extremely scared and angry after they left. I rented a truck the next and about killed myself moving.
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