I recently visited my local petco pet supply store and fell while I was there. My pant leg caught a piece of a metal caging and down I went and then down they all (on the display) went. My husband had to help me up and WE picked up the mess. I really did not think I was hurt that bad, little did I know how I would feel very shortly. When we went to checkout I told the cashier, Angie, that I had fallen and she completely ignored me. My husband and I left and by the time I got back to work (about 10 miles away) I was sore all over.
The next day my back and hips were a mess. This happened on a Monday evening. On Tuesday morning I called PETCO corp to report the incident and they assured me that the information would be sent to the general manager of this particular store and I would be receiving a phone call shortly from them. NOTHING! Later that day I sent an email to PETCO corp and again NOTHING! So I called again and was told the same thing as earlier in the day. On Wednesday I finally gave in and went to my chiropractor. I had xrays done and a consulatation. I now have an injury to my sacral spine and will need several adjustments to try to fix it. It is causing my hips to be misaligned and A LOT of pain and discomfort.
On Thursday I again called PETCO corp and spoke with Eric. While I was on the line with him he called this store himself and again I was assured that I would be receiving a phone call from the general manager shortly. NOTHING!
On Friday I again emailed, NOTHING!
It is now 10 days and several chiropractor adjustments later and I still have not heard from anybody from this store!!!
I don't really want anything from them, maybe to pay my chiropractor bills, they just need to make sure their displays are safe and won't cause anybody harm. Since I cannot get anyone to return my phone calls I have been unable to tell them that and now I am ANGRY!!!
This total disregard for their customers is completely unbelieveable to me and while I like the supplies they have in this store I will never shop at any PETCO ever again.
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