I have a AT&T LG smart phone with Windows -7. I have have called AT&T several times about an issue with the market place updates that are on my phone. When I try to update the AT&T applications that are on my phone I cannot thus it means I can not use the applications that AT&T loaded on my phone like AT&T navigator. Since I can't get the updates I can't use aout 25% of the phones functions.
The saga begins since I have called AT&T about this market place/software issue I have spoken with CSR's, IT-Data support, Floor MGR's with call lenghts from 15 min -132 min. I have been cold transfered To LG, told to call LG for help and conferenced called in with LG I ahve been told to call Micosoft to get help from thier Windows-7 department. I have even went to a local corpate store and they were the most help.
Bottom line AT&T refuses to accept any coability in the isse blaming LG and Microsoft for ths market place and update application issue. They have been rued, hang up on me, refused to let me speak with a MGR. I have been told 3 times they would call back but they never do.
AT&T is using customers as a commodity they don't care aout correcting problems they have lost all heart and have horrible customer service I am lost in a contract now but looking to exit this sinking ship.
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