In early March I received an order that I placed with Chadwicks - seven items were received on that order – of that quantity, three were returned. I packed these three items up, and filled out an exchange form.
A month later, on April 8th, I called Chadwicks to follow up on order. The rep told me that my order was being ‘prepped for shipment, ’ and that I should receive it soon. Several weeks passed and I received nothing so on April 27th I called, spoke with a rep who stated AGAIN that my order was being ‘prepped for shipment. This process went on – with me calling several times a month, getting the absolute same response - until early June. After getting no resolution to my problem, I contacted the BBB of Mass in June, who in turn contacted Chadwicks. Chadwicks reviewed my case, confirmed that I was due a refund and began the process of yet again promising to send my check out immediately. That was early June – we are now a few days away from August and I still haven’t received my refund. Ever attempt that has been made with the business results in yet another delay and promise. I was told this week that they are undergoing a financial restructuring and will get back to me in 45-60 days to let me know the outcome. I contacted the Mass Attorney Generals Office in June – who provided no assistance but to place my name on the list of other pissed consumers. I was told that they can’t make the company pay me the money – they can just send copies of my complaint letters to them. I’m told if they get enough folks complaining or if a suit is waged against them, that they’ll keep all folks on that list informed of the ultimate outcome. (So if you have a complaint – although the Attorney Generals Office can’t help much, they are maintaining a list of irate consumers.)
A few weeks ago I opened up yet another complaint at the BBB and instructed them to keep this open until my case is resolved.
If I owed Chadwicks money for as long as they’ve owed me, they’d not only keep me on a ‘list’, but they would have turned me over to a collections agency AND reported it to a credit bureau. I am completely frustrated that NO ONE can intercede in getting my money refunded to me. All I’m repeated told is that I have to wait until they get they’re act together. What angers me the most is that I’ve purchased from this company for decades – and this is how they treat their customers. A company of that size could be embarrassed to be holding on to their customers money. So if they’re going bankrupt (or in some kind of financial restructuring) you mean folks who have paid their money have to wait until they handled their other creditors? That’s bull. I paid cash for my order – it wasn’t charged. I should be able to get my money NOW and now WHENEVER.
Save yourself some grief – don’t purchase from Chadwicks!
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