Stay away! We switched our credit card processing company to Tribul Merchant when one of there sales reps came in and promised us lower rates and also a $300.00 bonus after 2 months of processig with them if we switched to them. Their rates were better than the other credit card company that we were dealing with and with the $300.00 bonus for switching and the free equipment we figured how can you go wrong. Well it did!
Within the first 2 weeks it started. They took out $199.99 out of our bank account. I contacted our sales rep right away and told him and he said no problem and that he was sorry that he was going to talk to his boss and would have it reversed out of the account right away. Well, right away turned into a month and then some. After about almost 2 months after I called the co-owner and spoke to him and he apologized and he said he would reverse it and he did. When I asked him about the bonus check he said that we was mailing them out and I should receive it in about 3 weeks and that if I had any problems to call him back.
Well after 3 weeks of waiting check never arrived so I called him back. His response was well you should have received the check by now I will put a stop payment on the check and do a direct deposit into your account and if it is not there within 72 hours to call him. Well, after 7 working days there is still no money deposited into our checking account. So we called him direct again and now he is no longer answering our phone calls and we left several voice messsages. The other thing is that the check never arrived either.
STAY AWAY from this company. Oh by the way also beware of the $500.00 cancellation fee that they do not tell you about also.
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