We signed up with Summit two years ago when a salesman came into our store. We were promised a refund of our switching fee ($195) from our old credit card processing company. We submitted all documentation to the fax numbers provided and made many calls but each time we were put off to other people in the organization and told each time that faxes were not received. We never received the refund. I am pretty easygoing, so I figured the rates were lower than at our old processor, so I gave up pursuing it.
Two years later, we switched store locations and bank accounts. We were told by Summit to fax our change information to Summit, which we did. Summit charged our old checking account and the charge bounced back. We called Summit and were told that we needed to send a money order for the amount of the charge plus thirty dollars penalty. We sent the money order on April 11th. On May 2nd, we still were not reinstated, so I called Summit once again and was told that the money order never arrived. I checked with my bank and found that the money order was cashed by Summit on April 15th.
I called Summit again to ask why we hadn't been reinstated. I was sent through a labyrinth of departments to plead my case and found out that each department keeps separate records of what they receive as far as faxes and checks. I told them that I did not want to reopen the account any longer and to please promise me that they would not eventually find one of our faxes (as they did the check) and reinstate our account and charge our account even though I was dealing with a new processor.
Finally, a lady in the closing department told me to fax in a letter stating that we did not want the account to reopen. I hope this is the end of dealing with the Summit nightmare. I have learned that I should send letters with return receipt requested when dealing with such inefficient and uncaring organizations.
The thing that makes me feel worst is that I had several of my friends switch to Summit for lower rates when I signed up two years ago. I have since told them and I will tell all independent booksellers of my experience.
I have lost business by not being able to process credit cards. Is there an attorney out there who could help us in this matter?
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