Like David from Austin, I was promised a very good rate when a sales rep approach me to switch. Before I made the switch, the rep showed me a comparison of their "very conservative" estimate vs. What I was payment at the time. She assured me that I will be saving a lot of money. When they made the switch, I was not able to use my debit card for 3 days because the rep didn't submit the paperwork in time. Then my pin pad wasn't working because they programmed the pin pad wrong.
When I receive my first statement, the rates were much higher than what we agreed on. I left multiple voice mails and text messages and was given excuses like "I was out of town", "something came up", etc. It took a 6 weeks (that's right, 45 days!!!) of constant hounding before my rates were changed. Keep in mind, my monthly expenses has gone up 25% since the switch.
I finally got fed up and switched back to my former service provider and received a cancellation notice from them after 1 month of inactivity (that's right, I did not kick off the cancellation process). The letter also states that they took $295 from my bank for cancellation fee. When I called the 888 number on the letter, I was informed that the rep was no longer with the company and it's my responsibility to check in to know who my rep is!!! The person on the phone also told me that whatever the sales rep told me before I signed the contract is no longer valid because she's no longer with the company. For example, the sales rep told me that the cancellation fee will be pro-rated if I decide to cancel the contract. Well, that was a LIE!!!
As a small business, we need to weed out crooked company like this. Folks, if you are approached by this company or is being services by them make sure to check your rates and your bank account.
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