I too was ripped off by Jacquie Lawson card services. I have had a 2 yr membership for more than a year now and for Easter, I sent a card to my sister and clicked on the gift to send her a two year membership. The website locked up right at the end before I was able to add any info for my sister's membership.
I left it alone while I was doing something else and 5 minutes later, I came back to my PC and the site was gone. I thought perhaps it didn't work until the next day when I saw on my bank account that I was charged twice the $18 (total $36). My sister never received any information on the membership and when I looked at my Jacquie Lawson account, the Easter card was still in pending status. Even though I was double charged for the membership.
Thank you usacomplaints.com for suggestions on how to fix this because my e-mails to the company were answered by "form" responses that made no sense whatsoever. I will go see my bank first thing tomorrow morning and will also call the BBB to report this company. I will file a fraud report with both companies (my bank and BBB).
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