Complaint / Review
Lowcountry van lines
Low country van lines Is this whole thing a fraud?

I used one of moving company to move my stuff from Tampa, FL to Maplewood, MN, its name is LowCountry van lines (I think their other business name is Low Country Van lines; BBB ranking is B. Both companies have the same website: http://lowcountryvanlines.com). When I was getting a quote, the company sounded reasonable and promised to pick up my stuff at 10 AM on March 19th. Also, the company explained that my stuff weighs less than 3000 lbs/cf, I would get the flat fee $1,200. But, what really happened was they came 4 hours late to the pick-up place (showed up at 2 PM) and they charged me extra $126.80 except for the additional packing materials ($85, I understand that I need to pay this money) because I had more stuff than quoted items.in addition to this unexpected overcharge, I have been waiting for my stuff delivered to my new APT more than 2 weeks (from March 19th to today; April 6th), but I have no idea where the truck driver is. I have contacted to two people, one is Frank who gave me a quote and initiated a contract and the other is Yulanda who is in the customer service center and is in charge in my case. They both kept saying that they were calling the trucker to collect their location and would call me back. NEVER HAPPEN! One time (it was Thursday, March 31st), I called Yulanda to ask about how things go, she excused me that she couldnt open my file due to the computer system down. Afternoon, I gave her a call again and her colleague excused me that her husband got heart attack again so that she left two hours early. But, she answered my phone on Friday morning, sounding like nothing happened. She again promised to call me back, but she didnt. And then they changed their phone number. I used my cell and my office phone to get them on the phone, because they seemed to avoid my phone call. I tracked my phone history when I made a phone call to them. I really hope they dont scam me and would receive my stuff safely soon.

Company name: LowCountry van lines (http://www.lowcountryvanlines.com)
Phone number: 866-326-3186
Customer Representative: Frank (phone: 866-242-8313, email: [email protected])
Customer service center Representative: Yulanda (phone: 866-326-3186 or 954-924-1126)
Adress: 9309 Moreto Cr, Summerville, SC 29485
US DOT: 1993851, MC: 704814
Claim 1: LowCountry van lines picked up my stuff on March 19th and hasnt delivered yet (todays date is April 6th). Its been 19 days.
Claim 2: The Company has performed very bad communication with me. They never gave me a trace of a truck driver location and never gave me a call back.
Claim 3: They overcharged me unlike their promise.
Desirable resolution: I want my stuff to be delivered soon.