This service is fraudulent. They are simply more patient than consumers and hope to "wait out" the banks on the behalf of the client. There is no "lawyer to lawyer" communication as they claim and you can pretty much forget about the $3500 you have in trust with them. I was sold over the phone by Jeremy Martinez that the permanent modification would happen or else I would get my money back. This was stated on the phone by three different representatives and then the tune changed three months in when it was apparent I would not receive a modification.in fact, Mr. Martinez told me I was all but guaranteed to receive an interest rate of 4% and if we positioned my expenses properly it was likely we could get it into the 3s. The likelihood of it being in the 2s or 5s was slim according to his pitch.
At best, Marilyn Scheer has "plausible deniability" because her sales team was too aggressive in their representation of the facts, but they were acting as agents of her company and these misleading statements are clearly false advertising.
There were no modification programs for which I was eligible, but they failed to disclose that up front. I spent months working with them and the bank and every time I would come up to the point of being rejected they would start the process over creating much confusion and frustration for me and the bank. They advise you to not speak with your bank or the HOPE team during the process to keep the waiting game going until they get the results they want. I was finally told I would receive my refund back in January as long as I sent in a written request. Since that time the phone system has stopped accepting calls and emails are no longer being returned. It would not surprise me to find out that the happy customers on this site either work for the company or just so happened to make it through their financial difficulties until the bank finally approved the modification.
You should never have to pay for modification assistance and i cannot express how unprofessional and useless this firm is. I am suing them in small claims court and will follow up with the results.
Oh yeah, the company has changed their domain name twice in the last year to try and keep people off their trail. The amount of turnover in the company also seems to run somewhere in the 65-80% range based on public facing contacts. It seems clear the reason the phones have been turned off is to prevent someone from gaining the ability to record the verbal sales pitch as there seem to be many, many dissatisfied clients. Any money from a trust account for escrow needs to be withdrawn AND invoiced on at least a monthly basis so the client can cancel services at any time if they feel they are not being properly handled. If you have not been invoiced for any of the services it would go to support their contingency sales pitch.
Do not use this company.
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