We closed a deal with Florida Solar to set up 6 solar power panels on our top to warm our swimming. The contract was authorized on April 28 plus they didn't deploy the sections inside the 7-10 times guaranteed within the agreement. We settled them a check of $2000 deposit plus they cashed it immediately.
We've been lied to and also the people at Florida Pv have prevented our calls and never delivered messages. Whenever we eventually got touching them following the 7-10 time screen, we stated we needed a strong day once the sections could be mounted, or we needed our cash back. On Friday, May 11th, the salesperson informed us the operator herself devoted to make certain the sections are mounted no later than Tuesday May 15th. The dog owner quit my spouse a note declaring he desired to ensure that the salesperson relayed his concept to us they sections could be mounted by Wednesday.
Tuesday May 15th folded around and also the sections didn't get fitted. The Florida Solar scheduler named and quit a note on our answering machine-but claimed nothing about why these werenot adding the sections that evening. She simply stated that the sections could be mounted sometime within the next couple of days plus they'd contact us back again to let's know when. At that time, my spouse and that I both quit messages all over again using the salesperson, the client support repetition, and also the operator.
The individual that ultimately named people back was Port, the Sales Manager. He contended about the telephone with me to get a half-hour while I required my cash back. He'd no-good clarification why the sections weren't mounted from the Wednesday the operator guaranteed. He declined to provide the cash back and stated he'd keep in touch with the dog owner and call-back the following day having a final solution.
The following day Port and also the customer support repetition, Jennifer, named my spouse and contended with him to get a half-hour. They'd not suggested they had actually voiced towards the operator about our problem, plus they extended to WOn't provide our cash back. It's today May 31 and we still haven't noticed back from their website. I quit a note a week ago using the operator and he didn't return my phone.
Within The amount of the final month because we closed the agreement, my spouse and that I have remaining numerous communications about the voicemails of the scheduler, the salesperson, the client support consultant and also the operator. We just had our calls delivered twice.
On May-16 we delivered California Solar a professional notice declaring the conditions of our agreement weren't fulfilled by them-and we needed our $2000 back. We mentioned we'd consider further motion, including official grievances and appropriate action if we didn't notice back from their website. We've not noticed back from their store given that they acquired our notice.
I'll not get into excellent depth of the things they have stated about the telephone and what their conduct hasbeen, except to express they have been rude, have attempted to prevent speaking with us, have downright lied to us, have handled us as though we don't matter as clients and also have been dishonest. I've never had this type of poor encounter with another organization before. I'm so unhappy not just that I can not get my money-back, but to determine that there's this type of shady organization available possibly preying on different customers. They owe me my $2000 back simply because they didn't surpass their agreement and also have not supplied their products/support. At this time, I'm left to follow this in court.
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