When I first met this company, one evening when they came to my door around dinner time, I believed i had signed a one year contract to pay 14.99 tax a mth
for responsible energy, (ie low carbon emissons) with this company and when i went to cancel the contract with them they told me that I would have to pay a
cancellation fee for breaking the FIVE year contract and that if I could call back in three days to find out how much the fee was. When I called back I was shocked
to find out the penalty fee was $675. (Doing the math this is the amount of money they would have charged me over the last four years of this contract) I told them
that I could not afford this sort of money and that this was why I wanted to cancel in the first place. I was given to a manage by the name of "Frank" he told me that
it was standard policy but if i called back in a few days he would see what he could do. So when I called back of course "Frank" was unavailable and the
gentleman who I spoke with told me that the only way that they would be able to cancel my contract without penalty was if I would send them my 2009 Notice of
Assessment from CRA proving that I made under $10,000. I explained to the man that this was not only a ridiculous request but that it was also illegal since they
are not a lending institution or bank and therefore cannot ask for these documents. He then told me that it was company policy and that everyone else in my
position wouldnt be having an issue sending those papers to them. I politely told him once again that what he was doing was illegal and he insisted. I said I would
not be sending the documents, that I would be filing complaints and hung up.
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