I ordered two shirts from Casual Living (casuallivingusa.com) that
promised to be flattering. When I first wore them, the fabric was "sticky"
and stuck and hung up on everything I tried to wear them with (pants,
skirts, all kinds of fabrics). It took me some time to cycle them through my
wardrobe to see if anything would work; then additional time to try
different things at the cleaners to get them to lay flat. I ended up returning them after the return period simply because I tried
everything I could think of to make it work. I was told I couldn't return
them even tho it was a fabric defect. I asked for a supervisor who told me
to mail them in, at my expense, to their Return Review board who would
decide. I spent quite a bit of time and postage to document everything and
sent it off only to get the shirts mailed back to me with a form letter from Customer Service (not the Return Review board) that they no longer carried this item. This had nothing to do with my original return and was also
something that they could have told me by phone or email before I spent time
& money returning them. I emailed them asking for an escalation to a manager
with no response at all for over a week. I emailed again and got an email
that promised a representative was being assigned and I would hear within 24 hours. That was over a week ago and no one has contacted me.
So this is warning to online/catalog clothing buyers that Casual Living does
not stand behind it's products, have no customer service if you are
returning instead of buying and could care less what the customer experience
is. Buy your clothing elsewhere - there are lots of great retailers out
there with good customer service. I'll never buy from them again.
I also have requested they remove me from their mailing lists repeated times, but they continue to mail marketing materials to me. I asked them to confirm receipt of my request to stop mailing to me and got no response.
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