WFNNB on March 13 (via phone) cus serv rep. Said they are "watching our house" becasue we could not make payment in amount demanded. Employee also stated we could work less hours to qualify for HEAP grant in order to divert money to WFNNB. On March 23rd, employee "Mr. Card" (1800-695-7444 ext4652) said he was googling our house on the internet and then read off our credit report. Please note that customer initiated call in order to make Good Faith payment arrangments of $50 each month. Employee laughed and said he could not accept such a low pmt despite acct charging off on 3/23. On 3/26 cus serv reps began identifying themselves as "AGENT" preceding last name. Final contact with "Agent Clark" (1800-695-7444 ext 7751) on 3/26 demanding bill be paid off in four months. Customer offered to pay $100 and "Agent Clark" stated this is not good enough, pay us before other bills which currently being paid.
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