I ordered a $409 Haier portable washing machine for my apartment. It did not work and I was angry at having to wait another week and a half on top of the two weeks I waited for the machine to be delivered.
Mu husband and I tried to contact oneclickmx by phone FIVE times AFTER Jeff told me he would contact me by email when he got a date for FedEx pick up and didn't get an answer by email until six days after the phone calls. He told me their phones were having problems and got very nasty after that poor explanation. The email was running just fine.
In the following weeks I was told by Jeff White that he knew from one phone call that I was going to be a problem customer, lug the machine out to the front of the house so FedEx wouldn't miss a second pick up attempt (I was NEVER told about the first) and I was unprofessional. Uh, I'm the PAYING CUSTOMER...
His customer service rep, Chris Harris called me a liar (there's NO way I know 713 people), I 'live in a strange location' and said that I "Need to get more at home". Excuse me?
I was told, fortunately, they have very few customers 'like you' and not to shop with them anymore... AFTER I told them I would never shop with them again.
They emailed me nasty and sarcastic communications AFTER I told them never to contact me again and had to threaten them with harassment charges. To which they replied THEY would file harassment charges.
The emails were grammatically illiterate and the spelling was horrendous, as well!
In my opinion if you enjoy sophomoric, infantile, 'I know you are but what am I?' treament this is the place to shop.
If you are a mature, intelligent consumer and require your customer service to be professional, mature and prompt, this isn't the place.
I venture to say that this company is run by young 20 somethings. If they are older, holy smoke...
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