11/03 I rented to own a washer and dryer from rent a center.
08/04 I received a call from the store manager about being 2 days late with payment I attempted to explain to him that I had been Ill and would be in first thing in the am to make payment.
While on the phone the manager wouldnt listen to me he just kept repeating the contract states if your late contract is broke and could have cared less about the fact I was telling him I'd be in right away, or the fact I had just owed 100.00 and the machines would be paid off. He just had a very unprofessional tone and kept rattling about the contract not listening to me. At the time I had a migrain, so I finaly said dadadada and hung up the phone.
After cooling down I called the store and asked for pay off amount which they gave me. Explained Id be in to pay off the merchandise right now. I assumed this would be the end of the situation, however I was assuming wrong.
Went to the store with my debit card and the manager continued to badger me, this time about the dadada comment, I told him were through, take the payment and thats it.
Heres the unbeleivable part. And a store employee witnessed this.
The manager said darn right were through, and although he had allready swiped my card he threw it at me accross the counter and said take your card and get out of here.
Im comming to get our merchandise.
The next morning he showed up with truck to pick up the machines. My boyfriend went ahead and told him he would make payment so my boyfriend went to the store and finished paying off the merchandise. That manaager told my boyfriend I was banned from that store for ever! Of course I dont care but WOW what an ordeal that all was!
My sister who has dealt with this manager and the same store said this paticular store is famouse for this type of thing that when customers get close to paying off their items the manager provokes arguments so they can take back the items and resale for big bucks again.
I was due a free month of rent on a new item. Needless to say I do business elsewhere now and Aarons is a milllion times better with their customer service policys.
I had tried to contact corporate about that managers bizarre behavior but I missed their return call.
End od story
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