I origionally got "hooked up" with Rent-a-Center when my moms fridge went "TU" and everyone was getting food poisioning. I had only been in this state (AZ) fo 3 months, we had nop other way to get a new fridge. I asked to sign up for a weekly payment (every Saturday) $25.00 and some change per week. I have already paid over $500.00 for this unit.
I have paid this monies on time except for 3 times (my bad). However I have either called them OR answered their phone calls (NEVER avoiding them). This last time I let them know that I was not going to be paying them on time and that they would be paid on 1/22/09, they saind "fine".
I recieved a phone call from Rent-A-Center on 1/20/09, stating "if I don't pay 3weeks in advance they were going to take my fridge". I told this manager Brian, that I could not pay this until Thursday 1/22/09. He began to tell me of my late payment record which was (2) a 6 day late and a 10 day late. The 10day late I was in the hospital with pnumonia, the other I again let them know I was going to be late on my payment. "Brian "the manager" told me that I was a "dead beat" and either pay my bill OR bring it back!!! I let them know that if they wanted the fridge they can come and get it! Then Brian "the manager" told me that he WILL accept a $300.00 buy out for the appliance. I told him that I would give him $200.00 for the fridge since his company DID NOT call me to let me know when my 90 days same as cash was going to expire. He sais "OK". Then he proceeded to let me know (in no uncertain terms) that he has 400 customers that he needs to deal with.
This manager"Brian" is also the person that told me "he has illiterate employees" when they were saying that they could not get ahold of me due to the fact that my phone had been disconnected. Mind you the phone # that was given to Rent a center has been in use for more than 20 years.
In closing rent a center needs to figure out a better business practice. I have no clue why they are still in business. I WILL NEVER DO ANY KIND OF BUSINESS WITH THEM EVER AGAIN! I will also dicourage anyone that I know or not from doing business with them.
I will pay this fridge off on 1/22/09 AND get a receipt of a final payment to be rid of RENT A CENTER.
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