When I first signed my Agreement it wasn't with RAC. Rent-A-Center bought the old company out. We previously purchased a 32" TV from the old company. Never had a problem. We were late with payments but always called before the payment was due to make arrangements.
After we paid that agreement we stupidly signed on for a bigger TV. We have been late with payments on this one also but always called. The problem is our payment came due Saturday and we had every intention on paying it but it slipped our minds. We live about 30 mins from the store.
This phone is ringing as we walk up to the door and while trying to locate the cordless phone (at least 10 rings). The guy at RAC tells us if we don't bring in the payment before he leaves the office he'll come pick up our TV on Monday. It's around 5:45 pm and they close at 6. He said he was staying around waiting on more payments so he could just wait on ours. My family and I had been to the Flea-Market all day and I did not look foward to, another second in the car or the hot sun.
Our paymnet is due on Saturday. Why would they call on Saturday right after close demanding payment or they would pick it up? First thing this morning I was there 15 mins before they opened. I asked what my pay-off was. This idiot told me $4500 on a TV I've paid on for 2 years. I asked were they throwing in a free plasma or something. Then he says oh my mistake its $1300. I told him to show me it's still $1300. Finally a manager comes out sucking on an apple and punches a few buttons and the total is magically $243. I tell them I want to pay it all off. This idiot tells me he has to get it OK'd. WHAT? One employee actually had the nerve to say let us pick it up so I can buy it. Needless to say I had to pay the payment and then the payoff.
THE FINAL INSULT was those idiots actually having the nerve to try to get me to sign a new contract. My final words were You will never see another dime from me and have a good day.
So for anyone thinking about buying from Rent-A-Center DON"T DO IT. They aren't those caring people trying to help you get those nice items in your home. If you are thinking about renting you are better off paying yourself those payments every week and buy it off that auction site (you know the one).
Before I buy from RAC I'll do WITHOUT.
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