In August we were told of a home food delivery service call Milk2You by some friends of ours. After listening to a 3 hour sales pitch, in-home, we signed a contract. However, this contract was entered into under false pretenses due to the high pressure and misleading sales tactics of those agents representing Home Pride Foods/Milk2You. The initial sales pitch promised a noticeable savings in both grocery costs and time involved with shopping, even misleading customers by showing an “actual” savings worksheet and repeatedly discussing a “20% discount” in food costs, while neglecting the costs of perishable food items such as produce. Additionally, a further “discount” was offered for signing for extended purchase agreement and warranty for a “commercial grade” freezer at no net increase in cost due to a food discount of equal value being given. However, this in itself is misleading as food purchase reorders are not required and accepting the contract for the freezer commits a customer to a 3 year contract. Multiple attempts to cancel have lead to the customer service manager insisting I speak to either the original salesperson or another manager to "explore alternatives" to keep me signed up for their "services"and he has completely dodged any method for cancellation, even stating that Jefferson Financial controls the freezer warranty.
0 comments