I complained to the BBB about Embrace Home Loans (EHL) for not reimbursing me my $125. The loan company told me that they could do the loan then after the appraisal the told me they could not. EHL reimbursed the $250 of my $375 I had paid for the appraisal. EHL claimed that they use the $125 to pay for the appraiser but never gave me a receipt. They could have pocketed the money as far as I know. The BBB admitted that there was a confusion about what type of home I had which determined if they could do the loan or not, but then defended that the company should keep my money. I paid $125 and received nothing.
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