I had several issues with this company. Avoid using them.
I ordered a Rowenda iron model DG5030 on September 19. At their web site under the item they had the enclosure that this item most likely is available for next day shipping. After the order was complete I received the confirmation saying that the shipment will be available after September 27th of 2010.
Finally the order arrived on September 29, while I was away on vacation. Upon return when I opened the package it was evident that the item was not new. I called the customer service to claim an exchange with a new item and they asked me for pictures of the claimed damages. I responted on October 19th. On October 25th they responded telling me that they could not open the pictures because their email only handles 5MB at a time. I resent all the pictures one-by-one on October 27th. I did not hear anything from them. I called several times and I left messages that were never returned. I called the sales department and they told me that this issue is handled by the customer service by a person named Kathy. I tried to call Kathy again, they told me she was out of the office. I left another message but I did not receive any reply.
Finally on November 11 I called customer service again, and after almost one hour waiting Kathy came on the phone. I requested the status of my claim and after a lengthy argument it was concluded that the used item will not be exchanged with a new one as I paid (they only have a 3-day return policy). She even accused me that I was trying to exchanged a damaged item that I previously owned.
For the shake of your peace in mind DO NOT deal with this company.
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