I ordered 1 pair (2 lenses) cosmetic colour contact lenses from Lens.com in 2009. Although the company claims otherwise on their website, they absolutely do not care whether you have a prescription for contact lenses. (This is just a ruse to appear legitimate.in fact they have gone to pains to instill confidence in online shoppers that their business is a secure online shopping destination. I will bet their testimonials was created by the company themselves as they have no active message board on which customers can post reviews of their experiences.) Surely it is illegal in the United States to dispense contact lenses without getting a valid prescription from the contact lens wearer?
Lens.com charged me me for 2 pairs/4 lenses. I made them aware of this mistake upon which they refunded me for one pair - so far so good. Then I waited for 5 months. No lenses. After several communications the company could not provide me with any tracking number for the parcel or any information so I can follow up what happened to my product. It did eventually arrive in South Africa mid 2010. I was lucky that time. I reordered in October. The charges was made to my credit card and an email sent out more than a week after this - they were tardy with sending out the parcel. It is now mid January and I didn't receive anything so I emailed them the following - Good day
I have ordered 1 left, 1 right lens of Natural Touch opaques on 5 October but still haven't received it. Is there a tracking number so I can find out where my lenses are? Don't you have an airmail or courier option as this method took really long on my previous order as well and I'd prefer not to to have to wait for my product 4 months every time. My order number is1087751333
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