Weve, my husband and I, have had a Sprint PCS phone for approx. 6 years and never monitored the bills. Whatever they billed us, we paid. About a year ago my husband changed careers and started using his phone less but we were still receiving extremely high bills, so we began monitoring them. We decided to change our plan, since it was their word against ours. And of course, they're always right... Ya right! They're rip-offs!
We were told about a plan that offered us "unlimited" anytime minutes and long distance anywhere in the US, including Canada, Mexico and Puerto Rico. The catch was that you had to switch your home (local) service to Sprint Local. We were told our bill would be $130 for the first cell phone and of that $130, Sprint Local would bill us $60. The second phone was an additional $70. Thus, making our PCS bill $140 and Local $60, with no additional charges.
We received 3 separate bills on our first billing cycle from Sprint PCS ($245.64), Local ($63.90) & Long distance ($84.17). The Local service appeared to be the only one's that were billing us correctly. Long distance gave us a credit and assured us that we would not receive any more bills. Not only did we receive another bill, but also 2 months later they revoked the credit. After which, they didn't bill us anymore.
After fighting about those bills (of which we still had to pay), we received 3 separate bills the next month. Sprint PCS ($390), Local ($63.90) & Long distance ($98.01). Again, the Local service appeared to be the only one's that were billing us correctly. We contacted PCS and were told that the local was not included as a part of the plan. We would receive a bill for $200 from PCS on both phones and a $60 bill from local.
After fighting about those bills (of which we still had to pay), we received a bill from PCS ($335.84) and Local ($63.90). This time we were billed for long distance on our PCS and was told Canada does not apply to the plan. Local service appeared to be the only one that we billing us correctly, again. We were credited $57 for the long distance charges, but was told we would have to pay the long distance charges for the next billing cycle, although we were just told Canada wasnt included.
Each month I called into Local and conference called each entity in assuming that this would eliminate any confusing on both parts. I was WRONG! And the Local side took very detailed notes of the conference calls and even read them back to the PCS side. They didnt care.
Lastly, we've written Sprint PCS regarding our concern several times. We included all my notes of each call and to whom we spoke with and the bills. As of today, we've received no response.
We have about 5 months left on our plan and then we're changing service providers. However, I would like to know how can I fight back?
Pj
Atlanta, Georgia
U.S.A.
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