I bought my daughter a gift card on December 15th. My daughter told me on December 27th that the gift card had not yet arrived.
I called the customer service number at Gift Card Mall, 877-GC-MALL1, to check the status of my order. The customer service representative told me that my order had been delivered. She then told me to hold on and began speaking in a different language (I believe Tagalog). I think she was on another phone speaking to somebody else.
After the representative came back on the line, I told her that the card had NOT been delivered. She said there was no way they could track an order, and that Gift Card Mall had a no refund policy (which is not on their site).
Again I was put on hold, and the representative started laughing and speaking in Tagalog. Her side conversation went on for about 3 minutes. She was either very ignorant or very young. I can only wonder if the rest of the circus at Gift Card Mall is equally unprofessional.
Finally she told me they would investigate the matter, which would take 2 days, and gave me a bogus case number.
Today I received an email from the company:
Greg Roberts
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