Usacomplaints.com » Shops, Products, Services » Complaint / Review: Sears - Bad mattress and return policy. #633012

Complaint / Review
Sears
Bad mattress and return policy

I purchased a Sealy bed from Sears in November. The bed they sent was significantly tougher compared to one within the shop. I visited the shop to switch it and also the salesperson suggested the one on the ground was ten weeks old to ensure that is just why it probably experienced smoother. I selected another bed which was smoother and based on the salesperson $75 cheaper. I had been advised I'd get a return. After I named to set up shipping I had been informed the new bed was exactly the same cost. The 2nd bed was shipped and again it experienced diverse from the main one within the shop. The support appeared finer and less thick and there is an indention in the centre. While prone about the bed I drain right down to the rises that are unyielding. I returned to Sears and attempted to describe the issue to some fundamentally mute salesperson and he or she said go right ahead and choose another bed. I selected a greater valued bed from Simmons. After I named the shipping division they stated they'd call-back. Once they did they suggested there is just one trade permitted, not just one per thirty days.

I'm currently caught by having an unpleasant bed that we settled a lot of for.


Offender: Sears

Country: USA

Category: Shops, Products, Services

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