I'm Chow and get a-50" Plasma Television from their KLANG Bandar Bukit Tinggi Department twelve months before. Throughout the purchase we were desire to purchase their prolonged 5 years guarantee, where we received marketing brochure about the extensive warranty beginning that people don't to be worried about labour costs, components charge etc. When the products we purchased broke down. Lately our Television monitor break-downs and we contact Harvey Norman. They began to surprise us by informing people listing of exemption including labour charge. We claim but ultimately acknowledge in order for them to examine it first. The specialist arrived and reveal the display harm and they'll change it out if it may be modifications or substitute a brand new one. Two-day later they contact and state that we are able to choose to alter the screnn, but after altering our guarantee worth is likely to be decreased to around RM1500.00 after subtracting the replacement charge. We could also choose to change to some fresh one-but while there is design change, we shall have pay extra RM1,570.00. But their brochures claims we-don't spend something and there have been no mentioning of decrease in guarantee worth in actually of any state. We were informed that's the brand new legislation. Why do we will have to stick to the brand new legislation???
That Is major deceptive of customers into purchasing their item which are fix the things they are. I'll never purchase something from Harvey Norman again. They're not trustworthy shop.
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