Orderd a paper jamz guitar, drum and amplifier set and extended warranty online for my GRANDSON who is 7 with free shipping 11/20. They sent me a Barbie guitar instead. I called on 11/30and they weould send a call to pick it up in 2 days. So I unwisely reordered it with the assurance that I would be credited for the difference in price as it had increased by $5 and that I would be credited for the shipping charge of $6.95. Plus the warranty of $2.99 all with tax.
I put this on the porch and no pick up happened. When I called again on 12/2 and I was told that the pick up would not happen for at least a week. What? I leave it out to possibly get stolen? So, I took it bak to a Kmart which took me an hour. This after 2 hours on the phone as of course their computers were down again.
Called again on 12/7 after the correct one was delivered with no warrany however and asked where my credit was. I was assured that it would be posted by 12/10. It has not been posted.
I called today 12/11 and after 1/2 hour was told that there computers were down AGAIN! How easy that is... And that there was nothing that they could do and to call back another time.
They owe me $5,00 for the guitar difference, $2.99 for the warranty that never has come with the tax I paid plus the $6.95 for shipping all told $15.36. Doesn't seem like alot but as I have been unemployed for 3 years it is to me.
Never Never again will I use this service and I will tell everyone I know taht this is a terrible company to do business with!
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