I placed an order with Customized Girl after receiving an email promotion of "buy one, get one free" on customized tees. I ordered a tee with jewels on the front and one line of script on the back. My total arrived at about $60, but should have been about $45. I called the company and the rep went over my order and realized I had not chosen the free shipping option. With the help of the rep, I changed the shipping and my order total came to $45.97. I submitted the payment and a screen appeared simply noting that my order was confirmed. The next day, when I opened my email, there was a receipt confirmation for my Customized Girl order and the amount charged was $65.97. I called the company upon seeing the $20 upcharge but received no call back until I called the company 3 days later. Upon calling the company, the representative explained that I was charged for the jewels and script on the back of the free shirt which caused the $20 upcharge. I explained that the final amount due shown on the order screen when confirming my order was $45.97. I informed the rep that the advertised cost should be what I was charged and not $65.97. I then asked for the manager. I spoke to the manager, Melissa, who listened to the problem and said that if I had no proof, there was nothing she could do. I informed Melissa that I was on the phone when I finalized my order and that the rep could confirm what I saw on the screen. I gave her the name of the rep and she said she could not honor the $45.97. I let Melissa know that this was bad business, false advertisement and fraud. When I told her that I could report her to the BBB, she said that she was going to cancel my order. I asked her not to cancel the order as I would go ahead and pay the $20 surcharge as I was on time constraints. She said "No, I am cancelling your order." I said, "It is my request for you not to. She said, "Ok" and hung up. Fast forward to 12 days later... I called Customized Girl to check on my order as I had not received it yet. The rep informed me that my order had been cancelled. I explained to the rep that this should not be the case. She looked in the notes from my order and said that I had spoken to the manager Melissa and asked me to hold. Melissa picked up and explained that she had cancelled my order, even when I asked her not to because I was unhappy. Unbelievable! I was waiting on my order to arrive and did not know Melissa had cancelled it. She told me that I had received a refund, which I was unaware of. I looked over my bank account and a refund had indeed been credited on November 26, 4 days ago without my knowledge. I asked Melissa how she could cancel my order without my authorization and she said "Because you were unhappy and planning to report me to the BBB." I told her that I had not planned on doing so, but since I was waiting on my order that was cancelled without my authorization, I would indeed do so. Melissa hung up on me. Basically, I feel like Melissa should have honored the charge of $45.97 as the final screen showed that I would be charged when I placed my order on November 18.instead of doing the right thing, she cancelled my order without my knowledge. I did not know such rudeness existed amongst company executives that depend on consumer business to thrive. I would not suggest anyone do business with Customized Girl.
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