My husband made specific payment arrangements with this company. After his last payment, he received notices on his cell with the company's threats to shut his service off. When he called to explain the payment arrangements, the "customer service" person refused to honor them and continued to tell him his service would be shut off. My husband tried to reach several people to explain the payment arrangements and was met with refusal after refusal to honor their agreement. His service was shut off shortly thereafter, despite the fact that he had already made his payment for the month, with the bank statement to prove it. So we are now out the money, his service and our only method of contact between us and his work. Being a servicemember, he needs to have a constant method of contact in case he is recalled to work for any reason (if they cannot reach him, he receives severe punishment). Thanks to Sprints dishonesty, he is not only tied to the house at all hours after work, we are also out of a good deal of money that we could have used on Christmas gifts for our children! Had we known they intended to shut down his service regardless of the fact that they already had our money, we'd have just kept it and spent it on Christmas gifts for our children! I would highly encourage everyone, and military members who need to be in contact with work (and their families while they're at work!) to seek service with a reputable, honorable carrier and leave Sprint far, far behind.
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