This is or should I say was the worse company that I have ever dealt with in my life. Practically all the service Reps were rude to me, and I'm trying to pay them money. You could never get a straight answer to your questions. Well I had paid all my truck payments on time and according to WestLake I had good credit with them.
Then I had a problem with Identity Theft had to shut down my account after all my money was stolen. When I called to WestLake to explain, To my surprise they were putting my truck down for repo. Mind you this is my last payment, where I was not even a full Month late on. I had made arrangements with a rep for payment.
The next day I received a call from a rep. At my job yelling at me, saying I need to give her the money. I explained to her that I had already made arrangements, and she said I knew I had this payment last month, and continued to yell. So I hung up. After that I received three more calls at my job in the same day harassing me.
When I asked for a manager they would tell me all of them were in meetings. The next day I Western Union my last payment, and will never deal with them in life. I hope others will not have to deal with them.
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