I had 2 numbers and called to cancel services due to moving. I received a 0 balance statement, but then received a letter welcoming me to new services set up on my second line, including an unauthorized switch from Pioneer Long Distance to Frontier Communications. Two weeks later I received a bill for over $82 for these services I did not order. Trying to get this corrected took hours. I taped one session which was 1 hour and 31 minutes. That did not count the previous call where I waited in 2 queues and the robot ultimately hung up on me during a transfer. Look for the union label...
I was transferred 4 times and argued with twice. The first was a lady named Vivian who tried to tell me that the "basic" charges for 38.89 was "just an advice" to use her words. My reply was that it was no "advice" when it showed up as part of the bottom line total where it says "Amount due". I could not get that through her thick head, so I'm still not sure that part of the bill was resolved because she kept deflecting me to the DSL people and said I had to clear that up first. Baloney. So I get the DSL guy and now he wants to argue that my DSL that was on my main line for 9 years was really always on the second line. Wrong. I'm an IT guy, believe me I know where my DSL is or I wouldn't have found it in the first place. So he checks and comes back with "well your DSL service was transferred to the other number, so you're being billed for your use of that service". I informed him that I vacated that house and never used it. He said he had to talk to a supervisor and finally came back on with the news that I'd receive credit for all but $6. Why anything? Then he said I'd have to call cancellations and so another transfer and the robot hung up on me again (look for the union label) and so I called the "direct" number he gave me only to get a clueless help desk rep. Seems the "direct cancellation number" funnels back into the DSL support line. After explaining for the 7th time, the person put me on a connection with a cancellation person. The connection was so bad that I could not tell what she was saying (can you hear me now?) and I finally had to ask her to call me. Anyway, this girl Lendora was nice and seemed to finally, at 1 hour and 30 minutes, be able to close my account and admitted that the account never should have been opened under my second line.
VERIZON SUCKS, and it's stuff like this and stuff like the $2 a month "non-use charge" that are reasons they are not getting my wireless business. I'd love to send bills to my clients for things they didn't use and that would be grand, but I'd be out of business tomorrow. It's time for another shake-up of the telcos and in general the mega-corporations that constantly steamroll people and enter negative credit reports when people don't pay money not owed or earned. I'm still not sure that "advice" was removed from my pending final bill. There's probably more corporate terrorism to come.
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