If you're reading this, it's because you too have been abused by Sirius XM Satellite Radio. My first tip would have been, "Don't subscribe!" But, now that the damage is done, you need to know how to get out of their clutches. As inspiration to persevere in your complaints, keep in mind that Sirius XM Satellite Radio CEO Mel Karmazin is earning $43,000, 000.00 (yes, thats forty-three million dollars per year) to abuse you. If you gave Sirius XM your American Express card, have Amex do the dirty work for you. They did for me and were great about it. The listener "care" reps (who are usually nice enough) probably get fired if they accept a cancellation, so don't "cancel." Here are some options: 1.) Tell them you're transferring your account to a new car and need the paperwork straightened out before connecting to the new auto. (Yes, this is lying.) This way, they can check the "transfer" box on their records rather than record a cancellation. 2.) Tell them the account holder has died, and you're representing them in probate and need a written confirmation (email will do) of the cancellation. 3.) Tell them you are recording the conversation. You can do this legally as long as you tell them at the beginning of the conversation; youll be surprised how polite they become. Then, register your complaint as a service to others. Contact (and you can use the same message in each of these): Your state Attorney General's office (http://www.naag.org/current-attorneys-general.php); the FCC (http://esupport. Fcc. Gov/complaints.htm); your local Better Business Bureau (http://www.bbb.org/us/list-all-bbb-locations/); and the national Better Business Bureau (https://odr. BBB.org/odrweb/public/getstarted. Aspx). Let your car manufacturer know how youve been treated and that you wont buy another car affiliated with Sirius XM Satellite Radio (google e.G.: customer service Honda) [I wrote a letter to Honda via U.S. Mail and got a personal phone call about the issue.] ; Register with http://www.carcomplaints.com/newreg. Shtml ; Contact your state representative [no, really! Youll be surprised at the response to this, also but youll be on their mailing list] (https://writerep. House. Gov/writerep/welcome. Shtml); Google satellite radio complaints and register and complain on every customer complaint site you can find youll also discover that many, many, many people have been treated as badly as you. Now, what to do without satellite radio: get an iPod installation in your car (about $100 but its not a recurring fee!); subscribe to Pandora (http://www.Pandora.com) (free); listen to the radio (free); find free streaming music sites (google sites like Pandora); buy Sonos (www.sonos.com) expensive but youll get access to every radio station in the world no kidding!). Good luck!!!
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