We have lived at our home for exactly one year. On 8/29 I go get the mail and am suprised to find 2 water bills in our box. One is addressed to us, one is adressed to another couple with our mailing address. Our bill says credit balance do not pay. Subsequent examination reveals that our deposit of 150.00 we put up a year ago has been applied towards our bill. Ok, no problem... It has been a year of uninterrupted service and no late payments and I see that they are refunding this amount as promised. I make a mental note that I need to call them in the morning about the other address error and go off to bed. Next morning, my Hubby, who gets up way earlier for work, sees the unopened bill sitting there and opens it up to see how much it is. He reminds me to pay the bill when I get up and I inform him we have a credit. I bring to his attention about the mis-addressed bill, and we examine them both now since it's open. SAME ACCOUNT NUMBER SAME METER NUMBER and of course same address. But they have an outstanding balance. Hmmmm. I call customer service who is pretty baffled at first. They ask me does such-and-such live or lives there? No. How about Mrs. Such-and-such? No. I believe my exact words were "sir this is a single family dwelling and NOONE has ever lived here before us at this address; it was built and stood vacant for 2 years and we are the first owners"
I am documenting this here to add to it if I hear another peep from them. I have been informed that an adjusted bill will be sent out to me promptly (adjusted on what, actually, since I have a CREDIT?) And supposedly the error has been fixed by them.
"the other customers live on Vxxx Cxxx; not on your street, W. Vexxxxxxx"
That's a 2 word street, not a 1 word with a W. FOR WEST (duh)
I mapquested it and it is over one mile away; not even in the same subdivision. How in the hell can they have the same meter number I wonder? Does noone go to verify this when they turn the water on, as to which number the meter is?
And same account number: do they just go close down accounts without asking the person paying the bill currently if they are moving or not? Further examination of MY bill says "FINAL BILL" (final? Who told you I was moving? I didn't!)
I sure hope I don't have a problem with these guys about this. Anyone who can make major clerical blunders like this needs to be watched closely. And a utility company that goes ahead and turns on service for someone without asking the last resident if they are still there or not needs to be watched closely as well.
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