On July 14th I purchased an additional 1200 Talk Text card from Page Plus.
Monday, July `19th, my phone gets odd txt messages, saying I have no balance
and further when attempt to make a call
Called their customer support 800 number and was on hold almost 30 min
The representative informs me that because I purchased an additional
"Talk-N-Text" BEFORE the 30 days had expired, my 29.95 went to their
rather spendy "minute by minute" rate. I said, this is odd, for your confirm
email shows I purchased talk-n-text. She said it's in the terms and conditions
I said, it didn't say anything about it on the online shopping cart —
I was not granted an opportunity to make an informed decision. So then she
puts me through to the "Supervisor" who basicly says or does nothing
different.
I ask nicely, reminding of the receipt code for the purchase. She doesn't
budge. I explain I'm on disability and now will have no cell phone
service for the remainder of the month — can you not please over-ride
the error.
No Joy.
So, then I splain being disabled I have plenty of time on my hands and will
be pleased to get the FCC, ICC, Public Service Commission...
Upon which the "Supervisor" hung up.
Snipped from "pagepluscellular.com":
Account Life Cycle
The Talk n Text 1200 plan renews automatically every month.in order to keep your Page Plus service active, you must add funds within 120 days from your last replenishment. Failure to do so will result in a loss of your balance and trigger a 30-day grace period, after which your phone number will be deactivated.
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Nothing in the "Life Cycle" about paying them BEFORE it's due...
The "Details of this account" red linked page also says NOTHING about "Renew before
30 days and yer screwed"
So, I have 29.95 GONE with only 4 days of phone use at an exorbitant rate.
I'll be sending the printout email and credit card verification to my credit card provider
and then the FTC and FCC — can anyone else suggest where else to send this?
Much Thanks
Anny-Nimity
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The confirmation email follows this report (deleting my own email address). This is their verification reciept.
Note the "Item Number":
PPCTNT1200
Pre-Pay TNT "Talk-N-Text"
Received: from [email protected] by (64.135.83.92:25) via
mailhost. Pagepluscellular.com (72.240.50.75:2146) with [InBox.com SMTP
Server] id 1007140872883. WH92 for &@&; Wed, 14 Jul
2010 14:10: 29 -0800
Received: from mint-rey01. Pageplus. Local (unknown [192.168.102.36])
by mailhost. Pagepluscellular.com (Postfix) with ESMTP id 113131AB481
for ; Wed, 14 Jul 18:15: 37 -0400 (EDT)
Date: Wed, 14 Jul 18:10: 00 -0400 (EDT)
From: [email protected]
To: &@&.com
Message-ID:
Subject: Website Order Confirmation - 790241
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit
X-Spam-Ratio: 1.94
Thank you for your order!
Order Number: 790241
Order Details:
Item ID Quantity Total
PPCTNT1200 1 $29.95
PIN Numbers:
Ppctnt1200 18970249387850
Subtotal: $29.95
Shipping: $0.00
Tax: $0.00
Total: $29.95
If your order included a plan card, your PIN number is listed above. You can use any of the following methods to load the PIN onto your account:
* Online: Register for an online account, or login to My Account at www.pagepluscellular.com and follow the instructions.
* Call our 24-hour automated system at 1-877-359-6695 from a phone other than your Page Plus cell phone.
* Call Customer Service at 1-800-550-2436 (Mon-Sat: 9:00 AM 10:00 PM, Sun: 12:00 PM 8:00 PM Eastern).
If your order contains a phone or accessory, we are fulfilling the order and you will receive an email with your UPS tracking number. Your order will usually ship the next business day, although some orders may take two business days to process. If you have any questions, please call 1-800-550-2436 to speak to a customer service representative.
Thank you!
Page Plus Cellula
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