Usacomplaints.com » Shops, Products, Services » Complaint / Review: Platinum BarkOff - Customer service/product. #603574

Complaint / Review
Platinum BarkOff
Customer service/product

I requested the BarkOff "program" at allegedly purchase one, get one free (simply spend individual delivery). Consumer beware! While purchasing on the site, it's a volume switch. While it claims 1, it really indicates you're acquiring 2 (the BOGO offer), should you choosenot understand that and also you alter the amount, like I did so, you then may really purchase 4 barkoffis. Then it requires you if you like to update to "jewelry" having a "lifetime guarantee" involved for $10 more, then it requires if you like an AC adaptor for yet another $8 plus delivery. Last but not least, it attempts to allow you to opt-in for quicker delivery at one more cost. An individual will be done with all that, should you press publish... YOUR ORDER IS PERFORMED! WARNING: There's no screen that displays your order by having an choice to alter the purchase! A screen does appear thanking you for the purchase displaying the quantity which in my own situation wound up being nearly $100 for just two jewelry Barkoff purchases (4 BarkOffs) and an ac adaptor, including $30 for normal (not convey!) shipping.

The confirmation email offered a telephone number and a contact address for customer support, but when you purchase online overdue at night or on friday-night, they're shut about the breaks which means you cannot contact anyone till friday morning. The e-mail address just enables you to check up on your purchase to determine if it's been delivered IF it's been 24 to 48 company hours. (I'd to hold back till friday morning to contact customer support). I spoke from what appeared to be a pleasant male affiliate who explained my order was not within the program however and observing that I needed to alter the purchase, then believed to call-back the following day to alter the order because it would not maintain the machine till then. I acquired his title and ID #. 24 hours later, I called back in the same period and got another affiliate who explained my purchase had been boxed up prepared to vessel and he could not change it out! After I requested for that unique affiliate I spoke towards the evening before, I had been rudely informed that sadly it's a large workplace plus they do not have an immediate point to that particular individual. They agreed to return $15 to my "charge card on document" easily might maintain all the purchase (that we rejected trigger I thought used to donot require 4 barkoffs-error!) and so the only different thing-they agreed to do was to deliver me a return tag by having an RMA # to deliver back those used to donot need to get a reimbursement (without the delivery expenses, obviously!)

I received the barkoffs and adaptor within 14 days. After I exposed them-and browse the paperwork that will be really minimum, there is nothing mentioned in regards to a lifetime guarantee, actually, it states "Telebrands Corporation shan't be responsible for any accidental or consequential damages or any INTENDED warranty with this item. Some states don't permit the exemption or restriction of accidental or consequential damages, therefore the above restriction or exemption might not affect you." Therefore much for that intended "lifetime guarantee"

I popped them and started utilizing 2 of these, which, incidentally, should you choosenot obtain the adaptor, you'll require a 9-volt battery for every one. You will find restrictions to these specific things, first, it claims to put them within an area near to wherever your dog barks all of the period. While positioned on "large" awareness the "Jewelry" BarkOff is meant to achieve no more than 20-feet, however it is more realisticly only 10 feet which is designed to produce an inaudible (to individual ears) high pitched noise the puppy learns when he barks. That inaudible audio is meant to really get your puppyis interest and he designed to hate it and discover (with time) that barking causes the frustrating audio in his ears and prevent shouting. I discovered that I had a need to not just spot the unit near where the dog barks but additionally within an area that might be free from obsticles for that barks or even the "inaudible" audio to bonce from therefore not achieving the puppy's ears! I also provide an extremely persistent small Yorkie who loves to bark. It says within the directions that it might not focus on pets who're deaf or hard-of-hearing (DUH!) but it does not suggest that persistent barkers may dismiss it! It claims to permit "many weeks for that puppy to discover that his bark is evoking the high-pitched audio in his ears thus he stops shouting or barks less". I've determined that it's more straightforward to have one of these simple in virtually every space which means you do not have to transport it around along with you to wherever your dog moves, and so I have stored all 4 of these. Nevertheless, I'm just utilizing 3 of these since after employing only 2 of these for 48-hours, one began emitting an extremely clear "squeak" once the puppy barks, that will be frustrating in my experience! I simply named customer support about this plus they stated they're refunding $5 to my "consideration on document" for that delivery to deliver the one back again to them-and allegedly they'll deliver me a brand new one. But, the client support handle differs compared to return handle about the bundle I obtained. I inquired which tackle to come back the damaged someone to and got 2 distinct solutions from 2 various affiliates, usually are not understands what'll occur

Main point here about the BarkOff is for me; if you like to test the product, seek advice from the local Walmart to determine when they have an "as observed on Television" section trigger a number of them bring the initial BarkOff. You will save alot on delivery and never need to cope with Telebrands. Do I believe the product works? Well, it does appear to be my persistent small Yorkie barks less and it is been per week of continuous utilization of 3 Jewelry BarkOffs. Could I purchase it again? Unsure at this time, but definitely not from Telebrands online!


Offender: Platinum BarkOff

Country: USA

Category: Shops, Products, Services

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