My story is exactly to the letter as the previous email attached below except this happened to me 3 years ago and I'm finally able to get out of my contract shortly. The same guy Ryan De Vitis handled my account also. He lied about everything he said to me, one year contract, when it was 3, wouldn't program my pin pad because he said it was the same price for running it as a credit card. Lower percentage rate when it was actually 1-2% higher than quoted and on and on... They have several addresses in the Irvine area, the one in the email below as well as 36 Executive Park, Suite 110, Irvine, 92614 and 2062 Business Center Drive, Suite 240, Irvine, CA 92612.
TransOne Merchant Services
15635 Alton Parkway, Irvine, California 92618-7331
Internet 92618
United States of America
Phone: (866) 370-1200
Web Address: www.transonecorp.com/
Category: Credit Card Processing (ACH) Companies
Submitted: Wednesday, April 28
Posted: Wednesday, April 28
When we switched to TransOne Merchant Services, we asked the rep that this new service be identical to our previous. Specifically that it be month-to-month, and have no annual fees or start up fees. The rep who came to our store, Ryan De Vitis - (regional manager according to his card), assured us that this was so, and slapped a thick contract in front of us, whipping through it saying sign here, here, here, etc giving us no chance to read anything. He came across as ernest (but perhaps was a good confidence man), since we were immedately charged a startup fee and an annual fee. We called and got those charges removed back then. Now when we want to cancel our service, we find out the contract was apparently for 3 years not month-to-month as we had been assured, and that there will be a $495 early termination fee or we have to continue paying the monthly fee until November racking up $388 in fees before we will have the 'option' to cancel their 'service'. We are so very peeved.
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