Currently, my wife and I purchased two new LG Rumor Touch phones from Virgin Mobile USA. That process went smoothly. However, I had my phone number ported from my previous carrier on 5/28 at approximately 9AM Central Time. It is currently, 330 PM Central Time on 6/1 and my phone is STILL not working. This is highly inconvenient because I need my phone to work for personal use as well as for my work. I am in IT and I have to be reachable at all times throughout the course of the business day.
Everytime I call I get this pitiful excuse that they have to "manually move my number to my new phone" or the phone "should" be active by Monday. Oh and the other excuse is that "you have one of the new phones so they are not set up in our system yet. Well, if its not setup then the morons should not be selling the stupid phones if they are not prepared to handle the technical aspects, that should be common sense.
So now they try to pacify me and say they will give me a month of free service for the inconvenience. That's fine and dandy but I STILL do not have phone service!
Well Monday came and went and it is Tuesday and the phone is still not working. I am highly upset about this and would advise people to tread carefully before choosing Virgin Mobile for their service provider. Due to this event I don't even want to move my wife's service over to this number in fear of a repeat of this nightmare. This is a sad and pathetic arrangement that these people have and I am strongly considering eating the purchase of these phones and move to another carrier.
Readers you have been warned, if you move to Virgin Mobile with one of the new phones that they are offering now be prepared to be inconvenienced for who knows how long before you have phone service
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