I named Press Hiking Heart in Press PA to ask about getting my recently-bought travel truck set for program support. I expected them for an examination, repack the wheel bearings, and stress check the water collections for leaks (whilst the van wasn't winterized and that I was not sure when the outlines had created leaks in the winter freeze).
They planned my visit for Tuesday, 5/4. We slipped it off the weekend preceding so that they might have it in the beginning of your day on Tuesday. Following a handful of calls for them asking concerning the standing, I used to be informed they hadnot finished all the products however, however it could be prepared for my collection on Sunday 5/15 (my loved ones and that I have our first camping journey of the growing season next weekend). After many more calls, they guaranteed to verify using the support division (?) and return my phone confirming the function have been completed.
That never happened. After telling them twice that I'd maintain to collection my van on Sunday 5/15 (they never stated it'd be considered a issue), when I named to tell them I'd be arriving, the girl operator stated that they'dnot actually began about the support however.
After I asked why the misinformation from what I'd been informed on two priort calls to her info, she was rude and stated that I never had an "visit" which all-they permitted me to complete was to create the van in thus it might be there once they got to it.
I Have never heard about a decent company confirming a service visit to get a particular day, after which recognizing the date wasnt' really the date they meant to execute the support?
But most irritating of... Along with both round-trips to fall off and collection, as well as the lost time taht the van might have been maintained at another seller, was the girlis rudeness... No apologies, no present to obtain it in on Friday, or something that resembled customer support.
I am not really a complainer, but please, simply do not sit. Possibly make sure the support will not be done about the date you stated, or allow your visitors realize that simply because you provide them with a drop off date, does not imply that the support is likely to be done near to that date... Actually fourteen days later.
Please do yourself a benefit, and steer clear of these folks. Possibly total mayhem and disorganization (consider the within their workplace), or just total insufficient regard due to their clients... in either case, an entire waste of your energy. You will find additional sellers in the region who're a lot more professional and client-concentrated (Stolzfus RV & Sea in West Chester to mention one... Despite the fact that we did not purchase our van from their store, they been enjoyable, respectful, and skilled).
I acquired a humorous sensation they possibly lied about this being prepared, or these were inexperienced. Obviously, both. While I named today to inform them that I Would be by to choose it-up before they shut, the girl who responded the telephone was rude. She stated it wasnot completed, which the visit for 5/4 wasnot to complete the support, but instead simply to decrease it down. They'd reach the van on the first-come, first-served basis.
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