My 30 day return restriction is not expired at this writing. I purchased a small nose ring for 29.99. Upon the advice of sales person, the jewelry was acceptable for a nose piercing. I went immediately to the piercer... Jewelry not surgical steel quality for piercing, so I could not get a piercing. Within 24 hours attempted to return never opened merchandise... I forgot the receipt... Employee said, as long as you have the receipt you can return the merchandise within 30 days.
I returned within 2 weeks with the receipt and unopened merchandise."... No credit for the item since it was considered body jewelry"... No signs visible for return policy... Read the small print on the back of receipt. The package had never been opened and no attempt was made to use the merchandise. Still... No credit for return. However, I was told that ankle bracelets, necklaces, earrings, and rings are not "body jewelry"... SOOOOOOOOOOOO, anyone could purchase and wear the jewelry mentioned (except for piercing earrings and nose rings, never opened or worn) for less than 30 days and then return it to the store for a full credit. Where's the LOGIC?
Calling the ZALES CORPORATE Office was no help. After reading the other complaints on this site about ZALES and its other registered companies, I'm surprised they are still in business.
Having discovered that ZALES controls most of the jewelry outlets in all the MALLS across the United States, I now understand their cavalier attitude towards the little people. This issue is not about the 29.99; it's about "THE GOLIATHS versus THE DAVIDS." There is no customer service anymore...
ZALES mission statement... Honesty, integrity, and trust... Lost in translation. BOYCOTT is a better translation.
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