I am very very very disappointed in this company. I did not get the results I expected on April 29th and asked for a refund. I called into customer service and asked for refund, all she did was offer me a free report. I then spoke to supervisor who was no help but then told me how they cant even pull up individual background checks but just everyone they can find in country with that name and you have an optipn for ss number but you they cant legally check with social security or do anything with it. The real kicker is she then told me there was another department in building that helps with employors screening potential employees, maybe this detailed report would help. She furthermore told me she WOULD refund my money if i paid for thier background check. This told me she knew I did not get what I paid for. So, she put me on hold, talked to guy in other office and said she explained to him what was going on, she hung up. As soon as she hung up he said there was nothing he could for me and he did not know what she told me. POOR CUSTOMER SERVICE and false advertising. I want my money back.
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