Complaint / Review
Intelius
Ripoff no results b/c of database probs, have filed report with BBB

I ran a search wtih social security number that yielded NO results (even though later on a FREE resource, I found everything I needed). I emailed and was told that that they had had a database problem and would offer me a new search or a refund, I chose refund since I had already found the information.

I was told it would be applied to the card I charged the service on but after a month when I didn't receive the refund I contacted them again. I was told again that the refund was pending and that was the last of my emails they responded to.

I filed a report with the Better Business Bureau and finally after 2 years, I have a response.intelius told the BBB they offered me another search and I declined, thankfully I saved my emails and have rebutted their response. I will let you all know what the result is as I just did that today.

EVERYONE here should file complaints against them, you can do it online.