I hired this nanny referral service the first week of january. I was seeking a nanny placement for 30 hours per week at the rate of $15 per hour. I was charged $2000.00 in fees for this agency, or to find a suitable placement for my job description. I was guaranteed 3 candidates to interview from, that would fit the job criteria I was seeking within 8 weeks. I was not sent a candidate until the first of febuary, and I was told this was the perfect candidate. I hired this girl from her, only to discover in the second week of employment the hired candidate could not work or provide the job schedule given to her and signed upon In a written contract between the agency, the hired nanny, and myself. I was told by the hired employee she gave massages on Fridays and needed the day off. We had also agreed the candidate could furnish me CPR certification which she never did. We also agreed upon hiring the nanny could provide a flex work schedule. Once again, after the candidate was hired, I discover she indeed could not work a flex schedule. I contacted the agency with my complaint seeking a replacement before I terminated the employees employment. The agency owner herself tried to place herself in the position for $23 dollars an hour, or another candidate that was not in the specified $15 dollar per hour range. I have not seen and know I will not see another potential employee, because I do not believe the agency even has candidates since, and it is the end of march. I informed the agency I needed childcare due to my work schedule, exactly what was needed, it has not been provided. I asked for a partial refund at least of my efforts And was denied. I also had to threaten a police report of stolen property due to the nanny taking nearly 2 weeks after discharge to return my home keys and carseat. The discharged employee also had the nerve to file a unemployment compensation benefit with the state, and she was not even employed 60 days. All this after she could not fit the job profile, did not do her job while employed, and quite honest showed no skill on the job.
Furthur, after having suspicions on the background of the candidate having been employed as an actual nanny as she was said to have been, ran a National Background check on the nanny in question by her SSN# in www.intelius.com by a paid background search done by me, and could find no background at all on her by the given SSN# she listed with me on her IRS W-4 form to file with me for the state and the payment of her taxes. I tried pulling her up by her birthdate as well and found no matches. I am going to try another background check company today and see what I find if anything.
When I asked the company southern nannies about this possible indiscretion in checking her background, they sent me the background check they ran, and the social security number on their background check with the screening service was different than the SSN# provided to me on her tax forms. When I called them and attempted to have this explained, I was told the former nanny had written down the wrong SSN#, then wrote the correct number over it. But this makes no sense. If she corrected the number, why was it not corrected and ran properly with their background check service?
None of it makes any sense. I was told when she was hired she had been legally employed and paid taxes properly on by another family, just like I was required to do with her. Again, the agency owner then tells me last night, she was employed as a nanny, but may not have been paid legally above the books, therefore an employment record would not pull for her.
Again, none of the story with these people makes any sense whatsoever. And, as a consumer of goods in the public, if you hire what is supposed to be a above board, nanny referral service charging $2000 finders fees in which they promise proper, thorough background checks before placing someone in your private home and caring for your child, you can clearly see by my complaint this did not happen with my family. It is very scary to me, and I am sure would be to many. You hire these agencies to save time as busy parent. Then when you not only discover the SSN# ran on a background check by them was incorrect, you have to go and spend MORE money out-of-pocket for background checks and searches, it is just not right to do to a supposed client of yours and their child.
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