On December 7th I made an online purchasetrough studentuniverse.com and spoke via phone with a representative tofinalize the purchase. I acquired around trip for a study abroad program in Seville Spain. I was schedule departure January 19thfrom Orlando FL to Seville to return on Monday may 17th.
In the middle of April I received an email notifying me of asupposedly a minor change on my schedule. I arrived at the airport on the 17th and to my surprise therehad been mayor changes from the amount of suitcases to the time forboarding. As a student who got to studyabroad on a Scholarship I have no money for expensive trips and leisure so Iwhen to the airport with the idea that my ticket was paid and everything wascorrect but to my surprise the counter agent ask me to paid for extra bag andfor extra weight. I informed the agent Idid not have money and that I was not aware of any changes since I traveled onJanuary. The agent told me that the company that Ipurchase the tickets from had screw up my fly. They schedule me to leave Seville on the 17th at 1030 am andit takes 1hour and few minutes to arrive to Madrid. After that I was suppose to take a connectingfly in Madrid to Forth Dallas, Texas at 12.10 pm leaving a window of 30 minutesto get to the other plain. The fly was delayand my suitcases were not send to my final destination so I had to make a claimfor it and when I arrive to the counter they advice me I could no longer get inthe plane because obviously it was gone already. The horrible part is there would notre-schedule me for a return fly until the next day more than 24 hours furtherand if I wanted to leave early I need it to pay a lot of money. I contacted student Universe via email andphone and all they did was to tell me I lost the fly so I have to stay strandedin Madrid for more that a day unless I pay and to make matters worse theinsurance company that they promote toll me that they do not have the emergencyservice they so much promote and that I have to paid for hotel and anythingelse out of packet and submit a claim. Icalled them again and toll them to put me on standby and they said I have topay. As I seat here in the cold floor ofthe airport I remember how much I been screw by the big corporations and howthe fact that I am student and have not money allow this company to take advantageof me. Please help me to get some timeof compensation for my suffering, my expenses, and time lost. I am a freelance journalist and I will makesure to write an article about it and the whole world will know however what isfair must be fair and this company false advertise their services and did nothelp me in my time of need. My familyalso suffer, worry about me and not knowing when I was going home. Thanks in advance for your help and attentionto this matter: DTrulyMarisol
Thank you!
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