Complaint / Review
Pinnacle Security
Unreasonable contract

I installed a Pinnacle alarm system in May. I asked the sales person if there was a contract or if I could cancel at any time because there was the possibility I might be moving. He said there was no contract.

I did indeed move out of town and I called to cancel my service. I was told I had to pay the balance of the THREE YEAR contract, which adds up to approximately $1400. I told her I was told by the sales person that there was no contract and she apologized that I was given wrong information! I told her I've moved and no longer lived at that house and she said I could (a) transfer the service to who is living there now, (b) I could have it installed in my new house (I'm renting) or (c) pay the penalty. I asked who I could explain the situation to in order to get an exception made and she said no one would waive it.

Beware misleading sales and unreasonable practices!