I signed a contract with this company (before it changed it's name for the 2nd time) back in June. They were using "honest" returned Mormon missionaries to peddle their services in Las Vegas. I have found out later that they heavily recruit these boys because of the recently learned salesmanship and send them out of their hometown to sell during the summer months (right now... So beware). Any how I signed up for a 3 year contract and paid them every month ontime, everytime.in December of last year I accepted a job in Connecticut and called to tell them I wanted to cancel my contract. They told me that I still had 5 months left on my contract. So I told them that I would pay them through May even though I would not be living in the house and in need of their services. Fast forward to April of this year. I am living in Connecticut with a new job, new home, and have mostly forgot about my alarm system until I happen to see it on my credit card statement. So I hurry and call them and tell them I want to cancel as I had indicated 5 month before. They told me I was two weeks late and that they would (not hadnt), would extend my contract for another year. I told them that this was ridiculous as I had already given them plenty of notice and it wasnt even past my current contract. They were indiginant and just said that it was my fault and I should have read my contract more clearly and that the fact that I was calling now I was admitting that I had done wrong and was just trying to get out of paying. I was furious! I told them that most people wouldnt have even paid for a service that they were not using, but because I WAS honest, I paid for these 5 months that I wasnt living in my house. I have had several conversations with the company since. Each time hearing the same thing from different people. They are the most corrupt company i have ever done business with. You can tell this because they have changed their name 3 times in three years. This is how they keep infront of their corrupt services, poor customer service and bad will that they have created. My advice: never do business with "Castlerock Security", "APX", or "SAI". They have horrible service and do not care about their customers. All they care about it milking people for every penny they have. They know that 95% of people do not think (or have time) to sit down exactly 30 days prior to their contract and draft up a cancellation notice to send in. They just do this to lock you in for more money. I cannot say enough negative out this company. Never, never, never do business from them... Or any one else selling alarm services door to door.
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