This is my complaints from me and my sister's complaint as well.
We are NOT happy with the delivery service from this STUPID FLOWER SHOP that LIED TO ME ABOUT THE DELIVERY TIME FOR THE FLOWERS which were scheduled to arrive between 12:00 pm and 5 pm and arrived at 9:00 pm in the evening on Mother's Day! This is NOT acceptable service at all!
No Bloody Way!
Here is a copy of my complaint letter that i sent to both BLOOMS N ROSES and an extra copy to American Express to dispute the charges!
MAY 10 RE: ORDER NUMBER 56694 DEAR OWNER-MANAGER OF THIS FLOWER SHOP IN TORONTO, ONTARIO CANADA: THERE IS NO WAY IN HELL I AM GOING TO PAY FOR THESE FLOWERS. You lied to me on the phone when i made my first phonecall to order the flowers telling me that they would arrive between 12:00 noon and 5:00 pm and you purposely lied to me to get me to buy the flowers. They arrived very very very very late at 9:00 bloody P.M.in the evening and they apparantly were not fresh. Furthermore, as my sister says, she had to drive 1 hour to deliver them to my mother because of your disgusting lateness. My mother waited at my sister's house from 12:00 pm to 5:00 pm for nothing and you wasted their time and my time, but i will not allow you to waste my money with this bullshit service! Do you understand me? This to me is not considered good or legitimate service! I am not paying for this bloody order at all and i am informing american express that i am not paying for this order and i will fight it if it takes 1 year to do so. Thank you for nothing and i will also post a complaint about your company on yelp and other websites about your disgusting service and lies. Sincerely yours, howard shore angry and aggravated first time customer and last time customer / hs enclosures: see my sister's complaint as well and she is a witness to all of this where the flowers were supposedly delivered to very very late at 9:00 pm (three hours before mother's day is over!) cc: american express disputes department
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this next letter comes from my sister as a witness to this poor, unreliable service:
says: hi. I tried skyping you but you werent there. Well the flowers arrived at 8:50 PM. They are Beautiful! But mom wanted to leave around 7 pm. So it is awfl that she won't see them abolutely fresh. I heard you are good at giving shit. Well, here is your chance to shine. They told you delivery when? I told the delivery guy that they werent for me and my mum had left. He basically shoved his shoulders. You can tell them that your sister had to drive for an hour the next day to get them to your mums place. Anyway, It was mothers day but that is terrible service.
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here is the stupid response letter coming from the flower shop when i emailed them to complain about the service NOT being delivered at around 1:30 P.M.in the afternoon on Mother's Day California Time (and also it is combined with my complaint letter as well underneath)...
& On Sun, 5/9/10,
Subject: Re: Thank you for your order at Blooms N Roses Flowers & Gifts 56694 order number, To: "XO XO" Date: Sunday, May 9, 11:02 AM Hi - delivery is made up untill 9pm on Mothers day — From: XO XO To: Sent: Sun, May 9 1:40: 32 PM Subject: Re: Thank you for your order at Blooms N Roses Flowers & Gifts 56694 order number, RE 56694 ORDER. My mom never received the flowers yet. It is 1:36 pm in toronto, howard shore customer my sister's number is 905-881-7818 in the city of Vaughan, Ontario... Where the flowers are scheduled to be delivered... Thank you, howard shore customer, payee 323 514 2779 cell phone
the next letter is just a thank you email that came from the company when i made my first and last initial purchase over the phone.
& On Sat, 5/8/10, Subject: Thank you for your order at Blooms N Roses Flowers & Gifts To: [email protected] Date: Saturday, May 8, 2:15 PM - Sent from Blooms N Roses Flowers & Gifts on 05/08 @ 02:15 PM (PST) - Dear HOWARD SHORE, Thank you for your recent order at Blooms N Roses Flowers & Gifts! Your order number is: 56694 If you have any questions or changes to your order, please call us directly by phone and reference your order number. No changes can be made to orders online after they have been submitted. Please note, Sunday delivery is not available in all areas. Thank You Blooms N Roses Flowers & Gifts Locally Call 416-532-8640 In the United States call 1-800-314-1897 THIS IS AN AUTOMATED EMAIL, PLEASE DO NOT REPLY TO THIS EMAIL
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