I called Itellas Communications and left a voice mail message the morning of January 25 to cancel my service on January 25. I also went to their web site, www.itellas.com, to cancel their service. At 10:55 am I received an email from [email protected] on 1/25/10 as follows: "This is to confirm you have closed your Itellas account effective 2-25..." (not Jan. 25!)
On January 27, Itellas billed my SunTrust card for $24.95. I filed a dispute with SunTrust because I closed the account on January 25, and the bank issued me a credit for $24.95.
On April 7, I received a surprise call from a Mr. Steve Compton of PRA Recovery, a collection agency, on behalf of Itellas. He claimed I owed Itellas $124.95. I told him that I owed Itellas nothing, Furthermore, I never received any email, postal mail, or calls from Itellas itself regarding an amount of $124.95!
I forwarded the January 25 email from Itellas to the collection agency. Then, I received a letter from PRA Recovery which threatened litigation. Itellas Communications is disreputable, and I would appreciate if very much if you would investigate the matter on my behalf. Thank you
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