DIRECT TV is trying to charge me for service I never had. I didn't even have a dish installed, and they are charging me an annual fee of 60.00 for service protection on a dish I did not have, plus 5 dollars for a second receiver they never hooked up. All together they say I owe them $157.00 or they will shut me off, and they did just that.
I tried to talk to a supervisor, but of course that never happened. The customer service reps were incompetent and said there is nothing they can do if the information is not there in front of them. What exactly are they looking at when they access your account? Isn't my bill enough info and proof of when I got my dish installed, and that the time they are charging me for is bogus? I will never pay that bill!!!
I'm switching back to Cox. They are not great either, but at least they have decent customer service reps.
0 comments