Fulfilled 3 year contract and cancelled over a year later we are still getting calls from the account resolution dept threatening to turns us over to collections. It has been impossible to term this contract.
Our original contract was to end Feb. We sent our written cancellation July 18. Over a year later we are still receiving regular phone calls from the account resolutions dept threatening to turn us over to collections. We fulfilled a 3-year contract even though we quit using the alarm after 1 year because we were experiencing several false alarm charges. Monitronics admitted the false alarms were due to the system malfunctioning and replaced the system but told us it was our responsibility to check this.
When we had the unexpected rate increase for the July bill, I emailed the company to have them send me a copy of our contract. I told them that I thought because we had originally agreed to pay $32 a month that we should be able to term our contract early due to the rate increase. After receiving a copy of the contract I read Monitronics could increase our monthly rate but I also read that if we wanted to discontinue the service after our original 3 years that we were required to send a 90-day written notice.
July 18 I sent a written cancellation to the Monitronics at the Chicago address. When we received a bill for the month of March we called Monitronics. We were told they never received a cancellation and so our contract renewed for another year. We told them that we have sent the written notice and that we no longer wanted the service. Monitronics told us they would cancel our contract if we wanted to pay $406.20.
I sent the 3rd request for cancellation certified mail. I sent one to the Dallas office and one certified letter to the Chicago office to make sure Monitronics received it. When I talked to them a week later they did not have record of receiving these either until I faxed them the return receipts. Monitronics now admits to receiving the cancellations but made it effective Feb and still insist we owe for 2003.
Each frustrating call we make to Monitronics gets us nowhere. I have asked to talk to their legal dept and was told they do not take calls from customers. We so far have filed a complaint with the BBB of Texas, talked to an attorney, made contact with the local news station here in Portland, filed a complaint with the Attorney General, filed a complaint on every web site I could find, and emailed to Senator's office.
We are still receiving calls on a regular basis trying to collect for service we cancelled over a year ago. We paid our contract for the full 3 years and cancelled, per the terms of the contract, because we were very unhappy with the services. The experience we have had to go through in trying to cancel our contract proves to us that Monitronics is a company to watch out for.
The following might be of interest to most of you having the same problem with this company. I email these people almost on a daily bases. Forwarding web links to GREAT sites like these.
[email protected] President
[email protected] VP Customer Relations
[email protected] Director, Customer Relations
[email protected] Consumer & Legal Affairs
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