I moved January 1st 2009. Yes, that is the start of last year, yes, at the end of this month it will be 15 months since I moved.
I called to move my phone, internet and cable TV, all of which was being provided by AT&T. I provided them with a new email address, a new street address and a new checking account so they could automatically debit my account with the monthly charges.
At the time AT&T Uverse was not available in my new area, so I canceled that service. My phone was moved and so was my internet.
I gave birth to my youngest daughter early last year and have been very busy with her and the new home. Needless to say, I have not been a very good book keeper for my accounts until a few months ago.
A few months ago I noticed what I thought was an additional AT&T charge in one of my checking accounts. I called AT&T to ask them to see if I had any other additional accounts with them. They double checked and confirmed that I only had one account and that it was the account was the one servicing my current home. They also confirmed that they were not double charging me and that it was just probably a mistake of mine. Well, I believed them and forgot about it.
This last week I noticed again that there were some additional charges in my account, this time I decided to print all of my banks statements. I noticed that AT&T had been charging two of my accounts every month for the last year and 3 months!
I called AT&T and they said again that I only had one account and that they could not find any additional charge to any of my accounts. After calling at least half a dozen times, I gave up. But after adding all the money they had stolen from me, I got mad and started digging up my old old accounts. Finally I found the old account number I had for my old house and provided that to AT&T. AT&T acknowledged that they failed to discontinue my service at my old address and that they had indeed been charging me for 15 months for service at a home I did not live in.
Now they wont refund all my money. Their response is that I should have caught them stealing from me earlier. They say that AT&T policy is to only refund in credit up to two months, but since they want to keep me as a customer, they will give me an additional 2 months in refund. What about the other 11 months?
I have called and spoken to different people, but to no avail. I am desperate and would like some advice. If anyone out there can help please do.
AT&T Steals
AT&T are fraudulent
AT&T unfair charges
AT&T Uverse customer service is awful
0 comments